Terms & Conditions
1. GENERAL PROVISIONS
1.2. The functions of the seller are performed by „Ērenpreiss Bicycle Company SIA”, registration No. 40103327097, legal address: Aleksandra Čaka Street 90A, LV-1011, Riga, Latvia (hereinafter – the Seller).
1.3. According to the present Terms, a Buyer is a natural person with the capacity to act, or a legal person, carrying out a product order on the e-store.
1.4. If the Buyer is making an order, it is presumed that the Buyer has gotten acquainted with the Terms and agrees to them without any objections.
1.5. A Distance Contract (hereinafter – the Contract) shall be concluded between the Seller and the Buyer making an order on the e-store. The Contract shall come into force at the moment when the Buyer has completed the order by using means of distance communication and has received the Seller’s confirmation regarding the carried-out order via e-mail. The Contract will be in force until its complete fulfilment, i.e. until the payment of the order and the delivery of the product. The provisions of the present paragraph relate to all of the orders and purchases carried out on the e-store.
1.6. The Seller retains the right to unilaterally introduce changes in the Terms without prior warning by publishing them on https://erenpreiss.com/en/noteikumi/
1.7. The order made by the Buyer will be carried out according to the Terms that are in force at the moment of making the order.
1.8. The prices on the e-store are indicated in euros, including value added tax (VAT) of 21%. The product price does not include the delivery fee.
1.9. The Seller retains the right to unilaterally change the product offer and price, as well as apply discounts without prior warning. The products are sold for the prices that are in effect at the moment when making the order.
1.10. The products displayed in the images of the e-store may differ in their colour, size, form or other parameters in real life. The images are informative.
2. CARRYING OUT OF ORDERS AND PAYMENT PROCEDURE
2.1. Orders can be made on the e-store.
2.2. In order to purchase a product on the e-store, the following actions have to be carried out:
2.2.1 choose a product (or products) by adding them to the “Shopping cart”;
2.2.2. after having placed all of the chosen products in the “Shopping cart”, click on “Checkout”;
2.2.3. after filling out all of the required data fields, click on “Pay for the order”. The purchase has to be paid for in full amount by carrying out a non-cash payment.
2.3. The purchase can be paid for in the following forms of non-cash payments:
2.3.1. with Visa and/or MasterCard payment cards.
2.4. The Seller has the right to reject the sale of a product ordered from the e-store by informing the Buyer about it if:
2.4.1. the product is no longer available at the Seller’s warehouse, or is not available in the amount in which the Buyer wishes to purchase it;
2.4.2. due to technical reasons the price and/or parameters of the product indicated on the e-store do not correspond with the actual price and/or parameters of the product;
2.4.3. the Buyer has not gotten acquainted with the Terms of the e-store.
2.5. The receipt of payments carried out via credit card is ensured by Stripe Payments Europe, Ltd., registered with the number 513174, legal address: North Wall Quay, Dublin 1, Co Dublin, Ireland. Stripe Payments Europe, Ltd International is to be considered as a third person in the mutual relations of the Buyer and the Seller. Processing of the Buyer data according to legislation that regulates data protection of natural persons, as well as the ensuring of data security is the responsibility of EVP International and/or an institution entitled to provide non-cash payment services.
2.6. The order must be paid for immediately. The order is considered to be placed when the payment has been carried out.
2.7. The order is considered to be binding to the Buyer and the Seller at the moment when the Buyer has carried out the order and has received the Seller’s confirmation via e-mail. An e-mail message is considered to be received on the same day as when it has been sent out.
2.8. The Buyer has an obligation to check the information and data indicated in the order. In the case of nonconformity of the information and/or data, the Buyer informs the Seller by using the e-mail address of the e-store – [email protected]
3. ORDER DELIVERY, SHIPPING COSTS AND RISKS
3.1. When placing an order on the e-store, the Buyer may choose one of the following options for collecting the purchase:
3.1.1. delivery by “Ērenpreiss Bicycle Company SIA” logistics broker’s courier service.
3.1.2. collection of the product by coming to the office of “Ērenpreiss Bicycle Company SIA” at 90A Aleksandra Čaka Street, Riga in person.
3.2. The terms and costs of delivery differ according to the option of delivery and the place of delivery chosen by the Buyer.
3.3. The products are delivered to the address indicated by the Buyer in the order. Before carrying out the delivery the Seller shall agree on the product delivery time with the Buyer.
3.4. The term for preparing an order is 2-3 working days.
3.5. The order delivery term in Latvia amounts to 2 (two) working days after the preparation of the order, whereas in the other Baltic states it amounts to 2-3 working days after the preparation of the order. In the EU it is 5-15 working days from after the preparation of order. Whereas outside of the EU, the term will be indicated individually.
3.6. It is only possible to receive the product if the order has been fully paid for.
3.7. Before receiving the product, the Buyer must present a personal identification document, as well as the order number or order confirmation. The products are only handed out to the Buyer whose data are indicated in the respective product order. If the Buyer does not present an order number or order confirmation, or a personal identification document, the supplier is entitled not to hand out the product.
3.8. The Buyer must collect the product at the office of “Ērenpreiss Bicycle Company SIA” within 10 (ten) working days. The term of product receipt will be counted from the date on which a message regarding the receipt of the product has been sent to the e-mail address of the Buyer, or on which the person has been informed about the receipt of the product via telephone.
3.9. Should the Buyer not arrive to collect the product within the term specified in Paragraph 3.8, it will be considered that the Buyer has violated the Terms of the Contract. This entitles the Seller to unilaterally withdraw from the Contract and request the Buyer to cover the Seller’s expenses that have occurred in relation to the made order (e.g. expenses related to the storing of the product etc.). The Seller repays the amount of money paid for the product to the Buyer by deducting the expenses that have occurred for the Seller.
3.10. The handover of the product to the Buyer takes place in accordance with the delivery note, which is signed by the Buyer and the representative of the Seller. The order is considered to be complete with the handover of the product.
3.11. The bicycle will be delivered in a special Ērenpreiss box, in a partially disassembled state. The front wheel, mud guard, saddle, handlebar and accessories all have been adjusted to facilitate a more safer transportation. Also the tyres are shipped “flat” – without air. The assembly and adjustment of the bicycle has to be carried out at a professional bicycle workshop.
3.12. Incorrectly installed and adjusted pedals can cause damage to the bicycle. “Ērenpreiss Bicycle Company SIA” does not take any responsibility for damage that occurs as a result of incorrect assembly or adjustment.
4. CANCELLATION OF THE ORDER OR CHANGES IN THE ORDER
In order to cancel an order or make changes in an already made order, the Buyer must contact “Ērenpreiss Bicycle Company SIA” via e-mail – [email protected]
5. RIGHT OF WITHDRAWAL
5.1. In accordance with the Consumer Rights Protection Law and Cabinet Regulation No. 207 of 28 May 2002 “Regulations Regarding Distance Contracts”, the Buyer may use the right of withdrawal and unilaterally withdraw from the Contract within 14 (fourteen) days by returning the purchased product back to the Seller. The term for using the right of withdrawal is counted from the date on which the Buyer or a third person, which is not the carrier, and which has been indicated by the Buyer, has gained possession of the product.
5.2. The Buyer must inform the Seller about the decision to withdraw from the Contract before the withdrawal term ends by sending an e-mail to [email protected] and indicating the following information:
5.2.1. a clear and unmistakable statement about the fact that the Buyer wishes to withdraw from the Contract;
5.2.2. the date on which the order was carried out;
5.2.3. the date on which possession of the product was gained;
5.2.4. name and surname of the Buyer;
5.2.5. accurate name of the product.
5.3. The Buyer shall hand over the product back to the Seller without any unjustified delays, but not later than within 14 (fourteen) days from the date on which the Seller was informed about the use of the right of withdrawal.
5.4. The Seller shall repay the amount of money paid by the Buyer without any unjustified delays, but not later than within 14 (fourteen) days from the date of receiving the Buyer’s statement about withdrawing from the Contract. The Seller shall repay the respective amount of money by using the same means of non-cash payment that was used by the Buyer, except for in cases when the Buyer and the Seller have agreed otherwise.
5.5. The Seller is entitled to withhold the repayment of the amount of money paid by the Buyer until the moment when the Seller has received the product, or the Buyer has confirmed to the Seller that the product has been sent back.
5.6. The direct expenses of the Buyer related to the return of the product shall be covered by the Buyer.
5.7. During the term of realisation of the right of withdrawal the Buyer is entitled to use the product to the extent that is necessary for the inspection of the product’s properties and performance (to the same extent as to which it could be done before purchasing the product at the store). The products must be undamaged, in their original condition (unremoved and undamaged labels, untorn protective film etc.) and unused. If the product set is not complete or it is not inside its original packaging, or the packaging of the product has been significantly damaged (except for the cases when it is not possible to open the packaging without damaging it), or the product is damaged, the Seller is entitled not to accept the product.
5.8. The Buyer hands the product over in its original packaging, and in the same condition in which it was received, together with the accompanying documents of the product – warranty voucher (if one has been handed out), manual and other documents related to the product.
6.1. In accordance with the laws and regulations of the European Union, the products offered on the e-store are provided with a 2 (year) manufacturer’s warranty from the moment of their purchase.
6.2. “Ērenpreiss Bicycle Company SIA” provides a 5 (five) year warranty on the frame and fork of the bicycle.
6.3. The manufacturer’s warranty is in force if the following is presented:
6.3.1. original copy of a document confirming the purchase. The payment order and the bank printout on the fulfilment of the payment are not considered to be documents verifying the purchase;
6.3.2. the warranty card is filled out when receiving the product at 90A Aleksandra Čaka Street. In the case of delivery, it is handed to the customer together with the delivery note and it is not filled out.
6.4. In order to use the manufacturer’s warranty (warranty repair, warranty maintenance etc.), the Buyer has to deliver the product to the office of “Ērenpreiss Bicycle Company SIA” at 90A Aleksandra Čaka Street, Riga, agreeing on a specific time beforehand by calling +371 20001212 during working hours.
6.5. The expenses related to the transportation of the product shall be covered by the Buyer.
6.6. The warranty is binding to its provider (manufacturer) according to the conditions of the warranty document.
6.7. The conditions of the manufacturer’s warranty do not relate to accessories, raw materials, and goods with limited resources.
6.8. The manufacturer’s warranty shall not be in effect if damage to the product has occurred due the fault of the Buyer, or as a result of improper use of the product, non-quality assembly, as well as natural wear.
7. APPLICATION REGARDING A PRODUCT NOT CORRESPONDING TO THE CONTRACT
7.1. Irrespective of the manufacturer’s warranty described in Paragraph 6, the Buyer is entitled to submit a claim to the Seller regarding the product’s nonconformity with the provisions of the Contract within 2 (two) years from the date of purchasing the product. The Buyer shall submit a claim application to the Seller within 2 (two) months from the date on which the product’s nonconformity with the provisions of the Contract has been identified. The date that is considered to be the date of purchase of the product is the date on which the Seller has delivered, and the Buyer has received the respective product. (Section 27 of the Consumer Rights Protection Law)
7.2. The procedure in which a claim regarding the product’s nonconformity with the provisions of the Contract has to be submitted and reviewed can be seen in Chapters VI1-VII of the Consumer Rights Protection Law.
7.3. The Buyer who has been sold a product that does not conform to the provisions of the Contract is entitled to request the Seller to perform one of the following activities:
7.3.1. rectify the product’s nonconformity with the provisions of the Contract;
7.3.2. exchange the product for another one, provided that it conforms to the provisions of the Contract;
7.3.3. change the price of the product respectively;
7.3.4. cancel the Contract and repay the amount of money paid for the product to the consumer.
7.4. The Buyer is entitled to request the Seller to rectify the product’s nonconformity with the provisions of the Contract free of charge or exchange the product for another one that would conform to the provisions of the Contract free of charge, except for in the cases when it is not possible or it is disproportionate. (Section 28 of the Consumer Rights Protection Law)
7.5. The Seller is not responsible for defects to the product that have occurred due to product wear, intentional damage, negligence, noncompliance with the manual, improper use, alteration or repairs if the Buyer is regularly carrying out repair works without the Seller’s consent.
8. PROTECTION OF PERSONAL DATA
The personal data provided by the Buyer are processed by observing the requirements prescribed by the Personal Data Protection Law of the Republic of Latvia that regulate the processing and protection of personal data. When processing and storing the personal data of the Buyer, the Seller uses organisational and technical measures that ensure the protection of personal data from being accidentally or illegally disclosed, exchanged, as well as illegally processed in any other way. The e-store uses detailed files or cookies that allow us to to personalize your content, as well as to analize traffic and other user experience related information. If you continue to use the e-store site, you agree to accept our cookies.
9.1. The property of the Seller and its cooperation partners is protected according to the order prescribed by the laws and regulations of the Republic of Latvia.
9.2. It is forbidden to fully or partially publish, reproduce, hand over or store, alter or supplement the content of the e-store (including, but not limited to: published materials, logos, pictures, graphical images etc.) for commercial purposes, unless the copyright or intellectual property right holder has granted approval for such actions. The prohibition does not relate to the downloading and storing of the content on one’s computer, tablet or smartphone, and its printing for personal (non-commercial) use only.
9.3. It is allowed to quote the content of the e-store according to the effective legislation regulating copyright. If the content is quoted, its source has to be indicated, however, it is forbidden to reproduce, publish or disseminate the trademarks or logos that are included on the e-store without prior written consent from the owners of the respective trademarks or logos.
9.4. In the case of infringement of the e-store’s copyright, the Buyer may be called to justice according to the procedures prescribed in the laws and regulations of the Republic of Latvia.
10.1. The Seller does not take responsibility for expenses or losses that may occur from the use of the information indicated on the e-store or because of the website or e-store not being available due to any reason, or because of the e-store not functioning properly or being down.
10.2. The Seller does not assume any risks or responsibility if the Buyer has not become acquainted with the Terms or has done so partially.
10.3. The Seller is not responsible for the nonconformity of the colour, size, form or other parameters of the products that can be seen in the e-store’s system and images to the actual product features.
10.4. The Buyer assumes all of the risks and responsibilities for the purchases made on the e-store, including the receipt (acceptance) of the product.
10.5. The Seller is not responsible for delaying the fulfilment of the obligations or their non-fulfilment, or other type of non-fulfilment that has occurred due to circumstances and obstacles, which are beyond the Seller’s reasonable control, including, but not limited to strikes, government orders, warfare or emergency of a national level, environmental or climate anomalies, non-fulfilment by third parties, internet connection problems, as well as technical problems with communication devices, computers and software.
11. OTHER PROVISIONS
11.1. The exchange of information between the Buyer and the Seller takes place via the Buyer’s e-mail address, postal address or telephone number. The Buyer may use the means of communication that are listed on https://erenpreiss.com/en/kur-iegadaties/.
11.2. The operation of the website and the e-store is regulated by the laws and regulations of the Republic of Latvia, which are also applicable to the present Terms. The relations that arise from transactions with Buyers, when the Buyer is a natural person within the meaning of the Consumer Rights Protection Law, are regulated by the Consumer Rights Protection Law and other laws and regulations regarding the protection of consumer rights.
11.3 All disagreements shall be solved through negotiations to the extent possible. If an agreement is not reached, the dispute will be taken to court according to the procedure prescribed by the laws and regulations of the Republic of Latvia.